If you want to have much money, you must have happy customers. If you want to have more happy customers, you must have a good system of your business that can serve customers well. For example, franchise business is a business of good system.

How to systematize your business well?

In a book, Instant System by Bradley J. Sugars, there are nine steps to systematize your business:

1. Vision
2. Mission Statement
3. Culture Statement
4. Goals
5. Organizational Chart
6. Positional Contracts
7. KPIs
8. How-to Manuals
9. Milestones

So, the company, that has a good system, must has these nine keys in place.